Hi, I am happy with the service in general. However the whole process took 3-4 months and was very fragmented. We live in an old house and we learned that our incoming elec service had to be modified. I had to deal with Chargemaster , British Gas and UK power networks. None of these talked to eachother....I had to be the focal point. So we had a number of visits as follows... Chargemaster 2 , British Gas 2 and UK Power 5. Thats a total of 9 visits which needed our presence . I'm retired so thats ok .However if I was still working I think I would have found it impossible. I suggest that Chargemaster should offer a turnkey service as a single point of contact with the customer.