God only knows how I ever got my charger installed; it was a disaster from beginning to end. Call centre staff cancelled my appointment without telling me, lost emails, I had to send my order 3 times, staff were only interested in blaming the customer not sorting out the issues, until I complained and finally got a senior member of staff to deal with my order. The electrician who surveyed my property gave incorrect advice that could have cost me quite a lot had my electrician not challenged it. When he finally installed the charger he positioned it in such a way I could no longer open the socket next to it. He left the charger lead draped on the floor, in the hope I wouldn't notice it interfered with my existing socket, and I had to tell him in the end the job was unsatisfactory and he had to move it, otherwise he would have left it as it was. Altogether if there was an alternative - if I could choose anyone but Chargemaster - I would. It's hard to find anything positive about this experience.