Whilst we are very happy with the Chargemaster charging point at our home which was installed a few days ago by a very competent engineer (thank you Carl) - we have been truly dismayed by the abysmal level of service we have received from Chargemaster. The lack of cohesion between your staff, the lack of liaison, the relentless computer generated emails and the appalling communication from your office - despite having a dedicated 'advisor' has left us lost for words. It was very much a question of the 'left hand' not knowing what the 'right hand' was doing. As the industry develops you really need to 'up your game'. We came very close to abandoning this purchase and using one of your competitors - especially as we were only told at the point that payment was required that we needed to pay an extra £95 for a lockable device. Not to be clear about this charge from the outset is appalling. Please start training your staff more effectively and make the process clearer and more transparent.. To add 'insult to injury' I typed a long review of your services only to find that the page dropped out and all my text was lost. All this is very depressing - I am sure you can do better. Let's hope for the sake of both staff and customers that the answer to this question is 'yes'.