I bought an ex demo EV from my local dealer so had to sort out the Chargemaster appointment myself. The first contact with Chargemaster was very poor with a lack of information. I had to keep phoning to try and find out what was happening. Promises of returned calls were ignored- out of half a dozen phone calls and 2 or 3 emails only one call was returned. However once I got past the initial stages and was contacted by the installation dept, everything ran smoothly. Information was accurate and prompt. Excellent service and communication from the engineer, Scott, who arrived on time on the day and quickly sorted the installation in about 2 hours.