😡😡😡 POTENTIAL CUSTOMERS PLEASE READ😡😡😡 Having been recommended to Charge Master after the recent purchase of my company car. My install was booked for the 1 March. This was done over a month ago. The process with them was hit and miss and after constant sending of pictures and emails I was called back and asked to make payment for the installation by a female staff member on the 1 Feb. Today 22 Feb I’m called by the most abrupt and arrogant staff member saying I’ve not paid and must pay. After explaining this over and over, he still would not listen and told me my slot would be cancelled. Having hung up on him I receive a further call from the most rudest and obnoxious staff member called Jamie Ruocco Operations Planner & Co-ordinator Homecharge Department This guys clearly believes in his own self importance and that he’s god. Talking over me, raising his voice and bullying me and holding me to ransom. When I become frustrated by his rude manner and tone and try to defend myself and state my point. This sad man hangs up on me. I call back to lodge a complaint and it’s funny the staff member could not find a manager or know who I’d spoken to. Again bullied and told pay or don’t get my unit. Still no phone call from a manager and just a email saying my slot has been cancelled which has cost me money as I’ve taken the day off work to be there. If your a customer looking for a company to provide a charging solution, please think long and hard and seek another customer. There’s many Facebook groups showing this company for what it is. To BP Charge Master please advice me to your complaints process and if your part of a ombudsman, I will make sure your reported and if I have to pursue you to court I will. Maybe sack the silly people with big egos and provide competent staff that show empathy and understanding to resolve customer issues. To Jamie. Thanks for showing me how not to communicate and boy I’m so glad you won’t be doing business with me. Please make sure you don’t try to claim the government grant. BP I HOPE YOU LOOK AT YOUR BP Chargemaster AND ITS STAFF. TOTAL PATHETIC JOKE. PEOPLE BE CAREFULL.