Waited in for 8 hours for a confirmed appointment, for which it somehow took 2 hours for the Chargemaster 'homecharge' team to finally tell me if was not actually scheduled after all (despite the confirming on the morning) because they gave the job to a sub contractor...! What really annoyed me was that Jamie Ruocco - the same person who confirmed the appointment by email - had said it was my fault because I did not confirm with the subcontractor!! We'd had absolutely no contact from anyone about the installation other than the installation confirmation from Jamie. Subsequently, the offer of compensation (6 months free use of Chargemaster stations) has yet to materialise....I just wonder if they were also unable to project manage that too. The engineer on the job was very good but let down by lack of project management.