The agent who was overseeing the work left the company. I was not told so there was a long delay in getting g the work done. The replacement had to get up to speed and did ok. The electrician who did the work was great. However, more than two weeks after work completed I still don’t have all the required paperwork so that I can claim back part of the cost via grant. Individuals seem pleasant but procedures need reviewing. Also, have tried to set up instant polar account. Tricky. No real support. Not yet activated though monies shown as “pending” on my credit card.