Whilst I'm sure that Chargemaster is very good at delivering straightforward installations, their support for delivering anything else is poor. Information flow was limited and the supporting information provided was sketchy; requests to contact engineering staff to discuss details were unsuccessful. Additionally, at the time of installation, Chargemaster had one installation engineer in Scotland, with additional capacity provided on a rotational basis from elsewhere. The process was supposed to be swift: I initiated the request for my installation on 15th November; it was completed on 27th March. Once installed, it worked as advertised, but the process was very painful. I suspect that demand for Homecharge installations outstripped the Firm's ability to deliver these. From a customer perspective, support to installing the charger was poor.