The problems I had where that 1/ when a staff member goes on leave no one deals with there e mails and this caused me problems at least twice .2/They cx appts at shortish notice ,3/They did not ask in advance about soil conditions re the need to put in rods .The first guy who came almost immediately concluded the installation could not be done ,although he did make a real attempt to find a solution,If they had told me in advance about the problems with non clay /rocky soils we could have worked out the solution beforehand and not wasted a trip and then another cancelled appt before the installation was finally done once I had dug a trench myself.I could have done this before the first appt if they had discussed the matter with me. At times I was near despair with them and tried to get podmaster to take over .They were even worse with their dreadful communication .I could not recommend either company . Also note they insisted I spent getting on for 700 pounds on upgrading my electrical system and paying for extra cable .So much for Renaults free wall box. I m not sure either that the box turns off with the key as the light stays on when you think its off .Too much hassle to ask them .