Genuinely shocking service. Charging point install cancelled twice due to 'faulty units'. Trying to call customer services results in being put on hold for ages and then disconnected. When you do get through, it seems there is only one person there who looks after particular issues, so they just say they will call back and they don't. Charger fitted 3 weeks after initial date and didn't work properly since the first charge. Kept getting a red fault light, advised to kill the power to it and then it worked for the first 2 weeks with us having to do this every time. Then it had another fault where it charged for 5 mins before stopping. Warranty claim email comes after a week of waiting for a reply and they send a random date through in the week which most people will then need to take time of work to attend and also threatening to fine you £75 if you are not in when they come and the claim will also be void!! Had the unit replaced finally after 6 weeks from the initial install date after having to take a second day off work. The 'not so smart' smart charger also has an app which you can't access either because it tells you your account doesn't exist. I have logged a ticket about this and 6 weeks later after a lot of back and forth I still can't access it with the error 'Account doesn't exist'. They have stopped trying to resolve the problem for me so not going to even bother following it up. Really wish I had gone with another home charging provider.