Pretty much the worst company I have ever had to deal with. Main problems were (in order from the absolute worst to plain bad): 1. Customer support. Absolute appalling. The allocated case worker simply dissapeared after the initial contact (did not respond to emails for weeks, was not contactable by phone). Every time I phoned in I was passed to someone else who had no case history so I had to repeat everything from the beginning. The answer was always the same: you r allocated case manager will get in contact with you within 48 hours. It never happened within 2-3 weeks. 2. Installation Schedule. I was told to get all the docs and images ready as soon as possible in order to speed up the process. I filled all forms in and sent the pictures in less than 24 hours from BP Chargemaster's request. They did not review them for 2 weeks. Things only started to move when I strted calling them back and asking why it is taking so long? When I finally got an email confirming everything is fine, I got an appointment in 6 weeks time. This would have made the whole process about 12 weeks. I have no charging points close to me, so I had an electric vehicle slowly discharging on my driveway. I threaten to cancel the process and go with a competitor in my area and then I was given an appointment in 3 weeks. After taking annual leave for that day, no one showed up. I called BP Chargemaster to cancel the contract. Surprisingly they DID not acknowledged their mistake claiming they never made the appointment. I started a complaint procedure as I had copies of the communication with them. 3. Dealing with complains. Staff supervisors refused to enter into direct communication with me. However the emails between me and the staff dealing with the installation were copied to the supervisors and head of installations. Eventually the staff admitted their error and apologised - whereas it is polite to apologise I lost an annual leave day for nothing and these are very precious to me as I haven't got many of these. At this point I had lost all confidence in the process and company. Other than an apology I got another appointment in 1 week time. During this week I had already started working with a competitor who was ready to step in with 24 hr notice. What went well: Engineer arrived within the allocated time slot for the 2nd appointment and was professional. He stated immediately this is a very easy installation and did a very neat job fairly quickly. All instructions and paperwork supplied as per contract. The charge point worked well for a couple of weeks then it stopped working. I dreaded calling in BP but thankfully it worked again after turning it on and off again (Thank Goodness for the writers of the IT crowd) Overall: I would not have used BP Chargemaster if I knew what I know now. It was by far the worst experience I ever had with a company in the South West of England. In my personal opinion this company needs a serious audit of their public facing services and a massive training/upskilling programme for the staff dealing with the installations as they're clearly disorganised, unsupported and complacent. Misinformation and trying to cover up their errors (even in the face of hard evidence) must be dealt with promptly. My honest advice (if you must use BP Chargemaster) is to keep a paper/electronic trail of all your communication with them as you're probably going to need it. Also plan for at least 2 months from initial contact; I'd say start trying to get the process going as soon as you have your EV on order. I'd seriously consider other charge point installers in your area and work in parallel so you could pull the plug on chargemaster (no pun intended) as soon as they start playing up.