The office procedures at Capability Green were poor. They emailed on 5th July requesting information for OLEV form, car ownership proof and site photo's. There was a response within 24 hours by myself and the car dealer but we received no acknowledgement from Belinda Sheringham as to whether the info supplied was satisfactory or not. It wasn't until 22 July that I got a response after I had telephoned Capability Green to ask what was happening. I replied to the request for information on the same day and also arranged with my Electricity supplier to fit the isolation switch requested on the 24th. By now, I'd taken delivery of the car and needed the Charge Point . The installation team were excellent. They turned up on the day and time promised and did a very neat installation with minimum fuss. Top marks. You need to sort out your admin. Not acknowledging receipt of information requested is very poor practice. Also, you need to sort out your method of charging for use of Chargemaster Posts across the country. The fact that users of the Charge your Car scheme cannot use their cards on your Polar Plus posts but instead have to rely on a mobile phone app is NOT joined up thinking!