The failings of what would appear to be a call centre approach in a 'transformative' state, became evident in the 3+ months it took to get our BP Chargemaster system installed. The paperwork was to say the least onerous while the request for technical spec on the electrics in our house was surprising as even a qualified electrician admitted it was hardly a straightforward question for the layperson. For balance it's important to point out that at all times BP Chargemaster staff were courteous, polite and did try to help. Once the booking was confirmed matters progressed very quickly (and you took payment within minutes!). The attending electrician to install the system (Paul) was excellent, friendly and clearly very knowledgeable. The failing in the system appears to be at the start of the process as you are asking for all manner of paperwork and technical info. Would it not be easier for an electrician to be involved much earlier in the process? I feel very sorry for the call handlers trying to work through all manner of technical info and requested paperwork they are being sent to process (and try to progress) applications for a system to be installed. Strongly recommend you review the process to minimise frustration felt at customer end. I hope you will regard this as constructive feedback and do wish to highlight that staff were polite and tried to be helpful. The system appears to be your issue. Happy to discuss. Kind regards Colin Hutchison