I contacted BP Chargemaster and after several e-mails managed to organise for my charging point to be installed. I recieved the appointment for my installation and within 24hrs I had a phone call requesting payment for the installation. This is dispight not recieving a cost breakdown of what money was coming from OLEV and what was out standing. Also what the scope of work was for the installation engineer. When the installation engineer arrived he took one look at the job and said he couldn't install the charging point for several reasons. I explained to him that no inspection or survey of the job was carried out and he was also provided the wrong information about the location of the fuse board etc. This resulted in a delay in getting my charge point installed as remedial work was required to be carried out so that the charge point could be installed. Once the work had been carried out I was provided another installation date for my charge point and after organising for someone to be present at home during the required time, and altering childcare arrangements. Within 24hrs of recieving that appointment I got another e-mail with confirmation for the appointment for a different day. When I contacted the customer service centre the appointment was resolved and returned to the original date. Over all the organisation and planning from BP chargemaster was extremely poor and not what I would expect. The customer service team was helpful in resolving the issue however when I requested some sort of compensation for the lack of planning etc, nothing was forthcoming and my complaint appeared to fall of deaf ears.