Ambivalet feelings about this hence the rating, nothing stacks up. The price to fit what is effectively just an outside plug is actually almost £1000! Deduct the government grant of approx £500 and the cost to me was just under £500. The fitting was done well and was done tidily with minimal disruption. However, everything else is just a bit poor. The cost is absolute madness, the polar charging cards never arrived nor did the welcome pack. No one ever offers charging cables, which are also still unnaturally expensive , something stinks of price fixing there - £150 for a 32a 5m length of cable, seriously?! BP dont offer or supply cables (for which I was disappointed, so cable price probably isnt their fault, but come on, how come fitting a plug and buying cables is so damned expensive. Something stinks of market rigging. Wasnt impressed by the person on the phone neither. Clearly totally out of her depth with the product, genuinely had no idea and couldnt answer questions. That's a hell of a scare when you're spending £1000. Seemed to be competition between callers too, as differnt callers phoned vying for a sale Anyway, I'd recommend BP for the fitting, but the rest is classicly poor British service. Sorry, but for that money you need to pass the harshest of tests and we're being sold a package of things here, it's not just the fitting. Would I recommend them generally? Yes, probably. If BP is a bit average it makes me wonder how other firms are