The pre-installation visit and the installation itself was handled well by Chargemaster’s subcontractor. Communication with Chargemaster was generally good, with the exception of their failing to inform me of a law change until 2 weeks before this came into force, meaning my original system order could not be fulfilled. The law change had been announced 6 months previously. Having opted for a smart ‘socketed ‘ unit, I was told that I had to pay an extra £179 for a cable to connect my car to the unit. This only became apparent at the time of installation, obviously the charging unit without a cable is useless. Now the unit is in place I’m happy with it and it works fine, it just cost me twice as much as I was expecting.