My experience with BP Chargemaster has been very poor throughout: - Significant delays in getting a response to my initial application. Though it was submitted in early March, as no installation date was set before lockdown, I did not qualify for the £500 OLEV grant, only the lower rate of £350 - No communication whatsoever as to whether or when the unit might be installed between late March and late May. - Multiple different installation dates issued, with no communication as why these had changed. - Engineer arrived unexpectedly the day before our scheduled installation date. - Following installation, it has become clear that the installed 7kw unit charges my Jaguar I-Pace at less than half the advertised rate. I've logged a complaint and am waiting to hear back from BP Chargemaster on how to resolve this, but so far am extremely disappointed with the quality of service I have received. Unless the currently issues are swiftly resolved I will be advising all my friends and contacts to avoid your service.