Wow, so many 5-star reviews- like giving a 13A socket a 5-start review for powering up the TV. This is SUPPOSED to be a smart charger... did any of the reviewers actually try the app? I was given an installation date and contacted by the installer on the evening before. They didn't turn up. Called in and was told that the system showed the installation as 'postponed' and could not explain why. All they could offer was to go to the back of the installation queue and wait again... A day or so after installation, I got access to the online portal and a mobile app. Honestly can say that the app is an utter disaster. (just look at the reviews on appstore for the smartcharge app... I would add screenshots from the APP but, randomly they have used security settings to disable screenshots????). (1) basic functionality is just confusing. It will tell you your car is connected when it isn't and the reverse. It will tell you that the vehicle is connected but the charger is not. (2) it does not indicate if the car has completed charging. It just tells you that it is plugged in, then you have to look at 'history' to see how long it has been connected for x hours/mins. (3) Schedules- well, they are just confusing. (4) EVERY time you open the app you have to type your password in. There is no setting to stay logged in with a fairly secure password this is a TOTAL PAIN. (5) The design is like a 12yr old student has put it together- the menu only appears on the 'account' page and no other. The 'help text' is far from helpful, the FAQ doesn't address the problem, it makes it worse. Just read the text on the screenshot for an example. Customer service are rapid but vacuous, with responses like, sorry it doesn't support that at the moment.