It took nine weeks since letting BP Chargemaster know I was picking up my car and needed the chargepoint fitted for this to be sorted. First date arranged (for which I cancelled my family birthday celebration) no-one arrived; second date arranged, fitter arrived, said I needed to get the power to my garage increased and left without giving me any advice as to who might help me with it; third fitter (the previously mentioned Glen Noulton) was brilliant and confirmed nothing needed to be changed re: the power supply in my garage as I could have a lower input charger and fitted the chargepoint in three hours. So, having had my car for eight weeks; only driving 400 miles in it because I had no means of charging it at home; and two shops in a supermarket I don't usually use, just to charge my car up, I am now in the position I should have been in seven weeks ago. While some staff were very helpful, notably Belinda Sheringham, along with Glen Noulton, and, once up to speed, Elaine Butler, others have not. While not wishing to name them publicly, I have written to BP Chargemaster outlining my concerns in greater detail. Bearing in mind the installation of chargepoints will only increase in the future BP need to make sure all its staff step up to the level of service given by those mentioned above.