1st conversations regarding the unit etc went well, though I was charged more than originaly quoted, I dont understand just because it was a lease car, why I had to pay more for the charger. No problem with Installation and engineer was pleasant. Then it all went down hill. My charger does not log my charges and I cant schedule anything. I have rung the customer service number 3 times and still waiting for the Tech team to get back to me. The instruction manual is poor and does not tell you the correct info regarding the website you need to use. I would not recommend this company, purely on their customer service