My ordering of the home charger went very smoothly until 3 or 4 days before the installation date, when the administrators suddenly sent me emails stating incorrectly that I had not sent the appropriate PDFs, photos etc and that my installation could not therefore be done. Having sent the appropriate information 3 times, I was given an alternative address, where the fourth attempt was miraculously received and my installation date was reinstated. The representative who actually did the installation was prompt, pleasant efficient and helpful, for which I was relieved and grateful. In my experience this sort of service is typical, i.e. that the staff who actually do the work are very good, while the administrators and systems are not satisfactory and place unnecessary stress on the customer.