The final installation was good and the electrician did a nice neat job. After the first survey visit we had to update our fuse board (using Western Power Distribution and our own electrician) before the installation took place. The requirements were a little confusing so had to contact BP Chargemaster several times for clarification etc. Every time we tried to make contact either by email or telephone we could not speak to the person responsible. We left numerous messages for them to contact us which never happened. Finally we contacted our new electric car provider (Holdcroft, Renault) who then spoke to BP after which things moved on. The whole process took several weeks longer than it should have done