I was disappointed at Flights service. I paid for a checked baggage at the time of booking the tickets. It wasn't in the system when I did the check in at the airport. So, I had to pay the baggage again with the airline at a higher price. I contacted customer service several times to get a refund. My refund was processed 2 weeks later. Customer service called several times after posting my review and my refund was deposited soon after. Changing my rating from 1 star to 3 starts as I got the refund, but I needed to call customer service 4 times. Hope issues like mine get resolved quickly in the future. The flight fare was good.