Initially price quoted didn’t include tax which gave me false impression that price is lower than other internet flight sellers. Made me feel cheated. Tax was charged two days later than the initial charge. Customer service didn’t know about this process which caused a lot of confusion. Second email about the tax was even more confusing. It listed the tax which is half of what has already been charged. Airline confirmation number was not provided until I asked for it. For accessing website, PIN number reset request was stuck and reset was never provided. Customer service didn’t know what to do and didn’t provide any way to solve the problem. Was told that there is no technical support. I had to give up accessing the website. Customer service called me back. They explained that they made a mistake on the DNI tax charges. And they will refund it. They seemed to take the feedback seriously. Looking for the improvement they are going to make.