Very disappointed. I booked 2 tickets for a flight from Charleston to Memphis via Charlott, I paid extra for 4 cases. When I checked in for the American Airline desk in Charleston, I was informed that only 1 case had been booked & paid for. I phoned Cheapflightsfares who confirmed only 1 case had been paid for & there was nothing they could do about it now, I would have to pay American Airlines for the 3 extra cases & they would refund me what I had paid them for the 3 cases. It became my problem to sort out. Thankfully I could afford to pay twice (110 dollars) some people might not be able to. Poor customer service from Cheapflightfares.