I strongly advise against dealing with this company! My experience with both their website and agents has been nothing short of a disaster. Initially, I was assured that the seats available for selection on their website would be the same as those I would be offered upon booking. Unfortunately, this was far from the truth. After completing the booking process, I discovered that the seats I had purchased were not registered in the airline's system. I promptly contacted their customer service via email to rectify the situation, only to be informed later that the seats had been rejected by the airline due to their alleged unavailability. However, upon verifying with the airline's official website, I was astonished to find that the very seats in question were clearly marked as selectable. My dissatisfaction grew further when I attempted to cancel the booking. To my disbelief, I was told that any potential refund would be issued only as site credit, a policy that I find utterly baffling and inconvenient. To compound matters, my exchanges with their customer service team were characterized by rudeness and an overall lack of concern. The responsibility for addressing my issues was passed around without any attempt at resolution or even a semblance of empathy. What's even more absurd is that, as I write this review, their website continues to display the incorrect seat assignment that I had initially booked. It leaves me pondering the alarming prospect that, had I not intervened, I might have been relegated to the back rows during the flight without any prior notice. In essence, my complaint centers around two fundamental grievances: Firstly, the seat map on their website is misleading and fails to reflect the actual availability, rendering even the payment for the same-rate airline seats futile. Secondly, their customer service demonstrates an appalling lack of professionalism and a disheartening tendency to evade responsibility. I find it incredulous that this company remains unresponsive to such glaring issues. I am left utterly disillusioned by their services and sincerely hope that others will be spared from similar ordeals. ---- I wanted to provide an update on my previous review, as the company's agent reached out to me today in an attempt to address the issues I faced. Here's a summary of the update: 1. My originally selected seats are not available right now due to the Airlines lockdown of the front row area. 2. They have shown the gesture of compensating me with a $100 discount off the entire ticket purchase. I appreciate the fact that they are now providing genuine information about my seat selection by directly contacting the Airlines. This approach is more acceptable than their previous practice of misleading about seat availability. However, I'd like to note that their website, as of August 18, still displays the wrong seat (front rows) as selected. This is an area that they could further improve upon.