Very happy with the fare we found online.
However, there were issues with the link where the directions said to click CONTINUE and there simply wasn’t that link to click. My friend also looked… I switched credit cards thinking that the issue might have been related to my credit card company wanting to prevent spam.
The next credit card I used worked and prevented that additional action to “continue” mentioned above.
I got an immediate confirmation on my trip. I screen shot it just in case there were to be an issue.
Unbeknownst to me for several days, I had received emails and text messages saying my credit card was declined. Since the messages had broken English, I wasn’t sure they were legit. After seeking advice on the authenticity, I called the company to give them my credit card again.
I was told the airfare had gone up $250 and that it was my fault for not responding to the texts and emails. 😳
While I was on hold with the agent who said he was going to talk to his supervisor to see if there was a special coupon they could give me to save on the cost, my friend looked up the current airfare price.
It was still the exact same price as I had purchased a few days earlier. Same flights.
When the agent came back on the phone he said the supervisor had offered a coupon for $50 off of the (increased by $250) ticket price.
He was very rude.
I told him the online fare was still the exact same as when I purchased it. Because he was so rude and the conversation was going nowhere, I told him I was going to hang up now and go ahead and purchase it myself online. My friend was already entering in my data to make this purchase.
Immediately, the company called me back and said they wanted to keep happy customers and they would like to honor the same amount I originally paid for the ticket.
He apologized for the behavior and ignorance of the agent I had spoken with and apparently action has been taken against him because of his fraudulent attempts to overcharge me.
Why would this have happened in the first place?
Why would they have lied about the ticket price and told me it was my fault the price went up and that I should have responded to their emails/texts sooner?
1 year ago
Cheap Flights Fares has a
4.1
average rating
from
4,775
reviews
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