Terrible. Book a flight and tried to cancel the same day because I paid for Flight Refund Assurance and was told I could only receive a credit. The customer service rep became very nasty and talked over me. Very rude Cheapflightsfares Ticket Policies, Rules and Restrictions Please note that most airline tickets, along with all service fees and charges, are non - transferable and non-refundable.Name changes in the itinerary are not allowed.The fare does not include baggage, Carry-On fees, and any fees charged by the airline directly. Airfares are only guaranteed once ticketed by the airline.Any changes, modifications, and charges are solely subjected to the availability and the rules and regulation of the airline.It is the responsibility of the traveler(s) to update and collect all travel documents required to travel to your destination is complete and valid.Visit our terms & Conditions Page for more details Cancelation The amount of airline tickets and the service fees charged for booking are non-refundable after 24 hours. Any cancelation beyond 24 hours is subject to the rules of the concerned airline. However, a cancelation fee will be applicable. Tickets can be canceled within 24 hours of booking for a fee via calling our 24/7 customer support. In case of a no-show, the ticket is non-refundable, and the whole amount is forfeited by the airline. To avoid a no-show, kindly notify us at least 4 hours before the flight departure. Once a ticket is purchased, changes in the passenger name(s) are not allowed as per the airline policy. Any changes made to the itinerary are restricted and are subject to the rules of the concerned airline.