"The worst customer service experience ever. The day after making my reservation, I received a call informing me that my card had been declined. This was confusing as the same payment method was used for both the car and flight. When I questioned how the flight payment went through but the car payment did not, they simply said, 'We are sorry, you are right.' On the day of my arrival at the airport, I called to confirm which car rental company I was using. They told me it was Routes, but then said my reservation wouldn’t work because the payment had been declined. Oops. So, I made a new reservation and had to pay extra. They then told me my rental car company was Fox. They instructed me to take a shuttle to get there. After a 15-minute drive, I received a call saying I actually needed to go to Routes. Frustrated and angry, they decided to cancel my reservation altogether. I lost my entire day and missed my meeting. A total of three and a half hours wasted. I don't advice anybody to get close to those please No english even .