I reported this information to CheapFlightsFares through a review "The information provided when I bought my flight was incorrect. It said I could concel my reservation within a time period for a cost of something like $15. But when I tried to do that, the agent on the phone told me the cancellation fee was $100 because it's an international flight. Bait and switch. Another example: I upgraded the class of my flight so I'd get a free checked bag and the ability to select my seat. Now I found out I can only select my seat within 7 days of the flight. Another bait and switch." I didn't even mention that the agent I talked to was curt and dismissive. THEN I GOT A CALL FROM AN EXECUTIVE AT THE COMPANY. She was concerned enough about my experience to be sure I got a bag checked for my whole itineray. She explained about the seat selection process and what I would be charged to select a seat before I got to the airport, so I agreed to forgo that advantage. Throughout our conversation she was attentive, concerned, and proactive. That sure changed my opinion of this company.