Deceptive. I had one checked bag but inadvertinely checked auto check in to bypass counter. Since I have a checked bag I have to go to the counter anyway. Called and asked for that charge to be removed. I was told the fee could not be refunded. I said I was not happy with them and hung up. I was quickly called back and told the charge would be removed. I checked the new bill and the charge was simply renamed but remained. I consider that deceptive. I called back and was rudely informed that I will have to wait for the refund. I received 6 emails and another phone call asking me to post a more favorable review. The charge was eventually refunded. But why was I billed instantly but it took 2 weeks to be refunded?