My husband booked a one way flight for both of us from LHR to SFO. (Booking #1964093 and #1964085) It didn't go through on-line, so he called yesterday. The agent charged an additional $60.00 each to "confirm" the flights. That appears to constitute false advertising... That exceeds what was indicated on the ad. MOREOVER, then she changed the booking to round trip flights on her own and arbitrarily chose Decembr 17, 2024 as a return flight to LHR! This is erroneous. We ONLY want the one-way trip as was input at the $577.70 per person, price. Hopefully, some one will have the decency to call us or Email us from your company to rectify this issue. This review was written by myself and my husband. By the way when we called, the phone connects and then hangs up! The issue was immediately resolved by Lauren Smith. The $120.00 is being refunded. We deeply appreciate her efforts.