I booked I fight for the whole Family with a reserved seats. Now they cancel my seats reservations. I called houston the rep and tried to cancel my booking within 24 hours. He said that he will get me the assinged seats with free of charged. been calling since the day 1 of reservations sunday, to make sure it wil be booked with the reserved seats. because otherwise I will cancel my trip if my minors kids will not be seating with us. I tried cancelling it within 24 hours. but the keep saying I can cancel it there will be no cancalltions, or they will refund me my money but not the whole amount. they only reason I am cancelling is because they cancel my reserved paid seats which is already been reserved. but didnt get the reserved when I got the email that I got refund the monday in the morning,.,. I neen callling everyday 2-4 times to speak to person who helped me they are making excuses, either Houston is busy or his on the phone, or he is owrking on it.. Another person I spoke with another female rep Monday night around 8'sh still within 24 hours of reservations. promised due to inconvinent they will refund my all my reserved seats ($190 and $590) and they will take care off the reservations fee and I will get my assinged sits. I said I need a confirmations email that I will guranteed to get this refunds and the reserve seats. otherwise I will need the full amount of reservations.. they said they are working on it and they will send me the refund for ($190 +$510) and email will send out that night and the rep will call me.. no call and email receive.. I called back again the following day Tues , Morning, aftrnoon and night 5x they just making escuses, that houston is working on it or he is busy with another client. Weds same thing i called multiple times.. that he will be sending me the confirmations email and will talked to houston about my refund and ask to give me a call.. but never received any phone calls from them.. once but i missed on sunday.. but after that no phone calls back... so today, Thurs i checked my emial... not only I dont have my reservations from Hawaiii to Japan... now from heading back (japan to LAX) assinged seats not reserved from the email i received this morning. What is going on..