In Case of Cancellation: Unethical Tactics & Hidden Fees On Tuesday, June 18, 2024, I purchased a one-way transatlantic flight (5 months in advance!) on the "Cheap Flights Fares" website, flying with Aer Lingus from Toronto to London. Unfortunately, the very next day, unexpected things happened, and I needed to cancel this flight, taking advantage of the widely known airline policy of "Free 24-hour cancellation". Because the "Cheap Flights Fares" website didn't respond to my login attempt to manage the booking online, I called customer service directly to cancel the flight. There were still over 8 hours left in the 24-hour window to cancel without penalty. Oh boy, what gimmicks they tried to use to get some money out of me! First, they said I couldn't cancel because the air carrier is from Europe and has a different policy. Then, they tried to tell me that the 24-hour cancellation time window wasn't recognized due to the difference between European and North American time zones, claiming my time had already expired by European time (!!!)... When I insisted on proceeding with the cancellation, they said I could only do it if I upgraded my economy ticket to economy plus for non-refundable $99 USD. When I hesitated, they offered me a $25 USD discount coupon and said they would cancel for non-refundable $75 USD. Ultimately, when I threatened them with "Google Review" and possible legal action, they agreed to cancel for a full refund. However, when I checked my credit card statement, it showed they still charged me a $20 fee for... who knows what?! Dealing with this company was a very unpleasant experience, feeling like I was being unfairly charged and taken advantage of when life made me vulnerable and somewhat desperate. This company presents ZERO professional ethics and ZERO respect for rules and policy, at least in regards to "cancelations". Be careful!