Most of the process was fine. However, some how on your end you made up completely random email addresses for us and we never received confirmation emails from the airline because of your error. I further contacted your customer service about how to add Luggage to my flights that I just booked the day before and I was told by your representative that I can only book my luggage with FrenchBee Airline at the airport. Which was wrong information and would have cost me twice the cost by doing that. So might first experience with cheap flights fares was less than acceptable.