I booked a one way flight from Frankfurt, Ge, to Newark, Nj, on Lufthansa for August 8, 2024. When reviewing my booking on Lufthansa's website, I notice that in addition to the flight I booked, there was also a flight booked for August 9 ,Houstn to Belize, an October 4, New York to Frankfurt.. Lufthansa Customer Service said to call Cheapflightsfares Customer Service, which I did. I was told not to worry, this was some sort of standard procedure and the unrequested bookings would disappear. However after two days, they are still there. It's been 48 hours, and although I haven't been charged for them, but I would like them to go away.
Customer service has been in touch via text, email, and phone, and assures me thaat this is a random issue that occurs occasionally per other customers, but no one is ever charged for the unrequested flights, and they do disappear from the itinerary. They also contacted Lufthansa, and asked them to send me an email confirming my flight and seat selection, which they did. I've revised my initial review thanks to their efforts resolve my concerns. I don't mind improving my rating and revising my review again following my flight if all goes well.
5 months ago
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