Your webpage crashed during the ticket purchase portion of the transaction. I took pictures of the page that read “Web page cannot be derived”. I tried several times to refresh/recover the website. I gave up and went directly to the airline and purchased a ticket. Approximately 30 minutes later, I received an email alert that my credit card had been charged, and still did not receive any kind of reservation information from your company. At 32 mnutes after getting the failed website page, I received a confirmation email. Because your webpage showed an unrecoverable page with no evidence or email that the transaction had been completed successfully, I did not try again. When I finally received an email at “11:47 pm” from this company, I had already purchased a ticket directly from the airline. The next part was the worst part of the entire process. The customer service agent was like a robot. No common sense, not willing to listen to the reasoning, and refused to even listen to my issue. I had pictures of the failed webpage and the time stamped “11:47 pm” email. The lady I talked to simply said nothing more than “you purchased a non refundable ticket”. End of story. I asked to talk to a supervisor approximately 30 times before I was finally alllowed to get to the next level. She continuously interrupted me and told me that every supervisor that I could talk to would tell me the exact same answer. ALL LIES. It’s sad and pathetic that your employees are allowed to talk to customers in this manner with no repercussions. Just from the pain of the lies and the manipulation of the customer service agent’s rudeness, I should be given a monetary award to cover the losses that I had. - by the way,I finally talked to a supervisor over 30 minutes later, after I wouldn’t give in to the lies that I was told about the nonrefundable ticket. Once the supervisor (Dino) got on the line, he immediately listened to reason, put two + two together (which means…common sense prevails here), and listened to my issue. He moved forward with working the problem out, and actually worked behind the scenes and fixed the problem. The real problem now was that he cost me $50 more by getting the wrong ticket refunded. Bottom line, your website showed no signs that the transaction went through. The customer service agent was RUDE and unprofessional.