I was dismayed to find that the price I paid for my tickets from Cheap Flights (via Kayak.com) was not guaranteed until the tickets are issued and in fact could increase by any amount in the six hours between ordering the tickets and confirming the reservation and having my card charged. I had thought when I “bought” the tickets on Kayak that the deal was done, my card was charged, the price was set, and the reservation was confirmed at that price and is soon be off on my trip. That’s the way it’s always been in 25 years of buying plane tickets for myself. But it turns out that is not the case for your company. When I called back to ask for my airline confirmation number I was told that the price had in fact increased by about $25 since I made the reservation, my card had not yet been charged, and did I want to proceed with the reservation at the new, higher price. This is unconscionable. Nowhere—except maybe in very fine print?—was I told this was a possibility when I booked the tickets. Eventually the agent I spoke to was willing to honor the original quoted price from six hours earlier, but only after about 45 minutes of complaints from me.