I had a very positive experience with CheapFlight.com during a difficult time. Due to a family bereavement, I needed assistance with a refund from the airline. After reaching out and expressing my disappointment, I received a callback within minutes, which truly meant a lot to me. The customer service rep I think his name was Marsalis went above and beyond, doing everything he could to get the refund, and I was impressed by their responsiveness and empathy. They made a stressful situation much easier to handle, and I would highly recommend CheapFlight.com for their commitment to excellent customer service.” Thank you again