I accidentally purchased a ticket through this website. Immediately, I received a call stating that my flight would not be able to go through and had to be switched. I reluctantly agreed and was assured I would be able to change flights if need be. The next day I received TERRIBLE customer service from an agent — first he tried to route my return flight through an AWFUL itinerary (thousands of miles and extra hours out of the way) and with a terrible, condescending attitude. (He should definitely be fired.) Now I am waiting to have my return flight booked on a comparable flight. They claim my fare will be reserved; they were unwilling to issue a refund, but claim I will be able to fly home without paying too much extra… no guarantees, though, and nothing booked. Bottom line. I ACCIDENTALLY booked through this website, and I will never do it again. It was a huge, costly mistake. The manager was at least respectful, but the agent who was so unhelpful and disrespectful truly needs to be fired.