I booked my flight for one price, they called me to tell me that the flight is booked was not available and asked if I would switch my flight days. I said no and they were able to book the flight for me, but it was $150 more expensive because apparently I had booked a standby flight before. He was able to find a voucher to bring the cost down $30. Then when I said that wouldn't work, he got it down to $60 more than what I originally booked for. Still seems sketchy to me, but I got the email from american airlines with my tickets, so I guess it is fine. Definitely won't use them again. Update: They called me regarding my 2-star review and offered to resolve my concerns by getting me a discount for a checked bag and a $35 voucher for a future flight through their company. They then asked me to change my review and when I said that I would consider it, they became pushy and stated that communications with the airline about my flight would be impacted by my review. When I expressed concern that it seemed my ability to keep my flight was being threatened if i didnt change my review, they gave the example that the airline could change my flight details and they wouldn't have a way of know because of my review. I never asked for the price to be further lowered, I never asked for any other sort of compensation, just stated that I would think about changing my review before I did so.