I booked a flight and wanted to cancel it within the allowable 24 hour period. Called the agent that lied to me and said refund is not allowed. I called frontier airlines and was told within 24 hours cancelation allows for full refund. I called again and was lied to again and got the run around. Escalated to management that refunded my amount and offered compensation for my issue for any service for 2 years. I have tried to use my compensation on 4 occasions. They always have an excuse why I can't use it. This company is a joke. I would highly recommend you look elsewhere. Terrible customer service. Will never use this site again.