HI! I was contacted by cheapflightsfares shortly after my not so favorable rating. The representative took time to listen to my experience and my frustration with handling my flight reservations. He assured me that Cheapflightsfares is available 24/7 to answer any questions I might have and even helping to find a cheaper price if one is available! I am not comfortable booking flights. It makes me nervous. So I am happy to report that CheapFlightsFares will always provide expert assistance to old grandmas like me. I Thank you for caring and making a very quick response by phone call to help explain the process and resolve any problems I may encounter. Have a great day. Sincerely, Eileen