Three months ago, I purchased two return flights from Louisiana to San Juan, Porto Rico. Within an hour of making a payment for 2 flights, we started receiving calls from the company urging us to pay an additional $78+ for protection against potential changes. We declined, but CheapOair still charged the amount to our credit card without authorization. We had to dispute the charge with our bank to get our money back. Later, CheapOair altered the departure time and return date of our flights. When I contacted them to restore the original schedule, they were unable to adjust the return date. Instead, we were charged a shocking $852 for the changes and they cut our stay by 2 days. As a result, the total cost for our tickets far exceeded what we would have paid with another provider like Skyscanner. This experience has been extremely frustrating, and I feel compelled to shed light on what I see as deceptive practices by CheapOair. Charging unauthorized fees and exorbitant amounts for changes that were not initiated by the customer is unacceptable. I will never use CheapOair again and strongly caution others to think twice before booking with them least they are willing to fall victims to such dishonest practices.