CheapOair Reviews

Name: CheapOair
Rating: 1.14

1.1 Rating 162 Reviews

3 %

of reviewers recommend CheapOair

Company Reviews

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Metrics

1.1

Based on 162 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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CheapOair 1 star review on 24th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was disappointed when the call accidently dropped during the survey call because I wasn't able to rate the lady's outstanding service. But I have to say that was the most excellent service ever. Our family had diffi ult time with flight booking to Micronesia but with her help we were able to get home on time for our family event. I want to thank the lady for her outstanding effort, patience and hard work doing all the research that we were able to book our flights. I would give more than 5 stats to her, best service ever 100% satisfied! Thank you!”

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Posted 3 days ago

“I was shopping hotels on their website, tried to checkout, the website posted an error message that I was "unable to checkout". Then I check my email and its a confirmation for my "stay". They blame a glitch but they seem to be ripping people off.”

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Posted 1 week ago

“If you value your money at all, do not use this company. As a professional in the travel industry note, they know very well which destinations require onward or round-trip flights. As a novice traveler, I would not know that. They allowed me to book a one-way flight to Vanuatu, and when I went to board the airline, they would not let me on because I did not have a return or onward flight when I tried to cancel my flight, they refuse to give me a refund or anything. They basically stole my money.”

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Posted 1 week ago

“Bought tickets, when I tried to cancel my reservation was asker to pay $150 cancellation fee and would give me a credit for future booking. When I called back for new reservation, found out I had to pay $2000 more plus my credit which was $4289. The same ticket at the same airline and same flight would be much much less. That was unbelievable. I will never do business with this company and will never recommend it to any one .”

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Posted 1 week ago

“Stay as far away from this company as you can get!”

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Posted 1 week ago

“If you value your hard earned money like I do, do not use this company as professionals in the travel industry they know very full well what countries and destinations require a round-trip flight. They allowed me to book a one-way flight and when the airlines wouldn’t let me board they blamed the airlines. I did not book with the airlines I booked with cheapo air. I urge you to use a different booking agent. There are hundreds of better ones with real good customer service these people refuse to refund my money or offer any kind of flight voucher or make it right in anyway.”

CheapOair 1 star review on 19th July 2025

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Posted 2 weeks ago

“Booking Credit#87183679 I had a terrible experience with CheapoAir. When I requested a credit for my flight, the agent never clearly explained that I had to book within a specific time frame — they just said “use it during this period,” which was super vague. Later, I found out there were hidden fees and restrictions that they never mentioned. And when I tried to fix it, they refused to refund me anything. It honestly felt like a trap. The whole process was confusing and the customer service was no help at all. I’ll never book through them again.”

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Posted 2 weeks ago

“Everything. They messed up every part of our trip, and it took several calls to straighten it out. They charged us change fees for their mistakes. The one person I talked to with the hotel part was rather rude. I'll NEVER use cheapoair again!!”

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Posted 2 weeks ago

“I booked airline tickets through CheapOAir for my daughter's basic training graduation and paid extra for "flexible tickets". Apparently this was only true for 24 hours as I found out when I called more than a month and half before that because the dates for the graduation changed to change flight dates. In addition I got a hotel via this company knowing that every hotel I have ever stayed at allowed bookings to be canceled or at the very least dates to be changed if it was in advance of the reservations. CheapOair refuses to do anything and is threatening to send me to collections for $180 because I disputed the hotel charge even though I bit the bullet for the airline tickets and kept them. All I wanted was for the company to make some sort.of effort to remedy the situation.”

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Posted 3 weeks ago

“I am disappointed with this company. The agents have heavy accent. My experience with them is very bad, they made a reservation for the following day that I asked the agent. When I got the ticket with the wrong date within 30 minutes he refused to refund me the entire 900+ dollars instead and after talking to a few agents including a supervisor the sent me a refund of 250. Additionally, what appears low cost is deceiving to me because too many extras that supposed to be basics for many flights make the final cost high. I do not recommend them for any service.”

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Posted 3 weeks ago

“Terrible customer service. I called them several times to ask for refund the cancelled flight from airline. Every time I was on hold more than 2 hours and dropped when get tiered. Their service awful at all and still couldn’t get back a refund.”

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Posted 1 month ago

“Terrible customer service, needed to fix a misspelling of my name and the airline told me that my travel agent would need to do it. Called in and was told it would cost me $100 for them to do it, went to the airlines and they took care of it for free. I will never use them again”

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Posted 1 month ago

“Not only do they charge extra for things like boarding passes, and other regular conveniences; they also do not refund OR give a flight credit in the case of divorce. Do NOT use this company. I will only go through reputable apps such as Expedia, Kayak, or book through the airlines from now on. The prices look great from the outset, but hidden costs add up.”

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Posted 1 month ago

“⭐️⭐️⭐️⭐️⭐️ Just had an incredible experience with United Airways customer service! A huge shoutout to MOIZ, who went above and beyond to help us out during our call. He was patient, knowledgeable, and truly cared about resolving our issue. It’s rare to come across someone so dedicated and kind—thank you, Moiz, for turning a stressful situation into a positive one!”

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Posted 1 month ago

“Had a death in the family ordered a plane ticket in the computer ring up the wrong date called this place they wanted another 300 and 90 something dollars and didn't want to give back the old ticket the guy was from India you could barely understand them we need to bring this back to America and make America great this company is trash they try to take your money and don't want to book it properly set on the phone for 2 hours with this guy couldn't understand a word because he spoke Indian”

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Posted 1 month ago

“Had to pay extra for a change of flight and baggage fees. Information was withheld. Never again. Booked on layovers when direct was available on Spirit. Spirit will take no responsibility because it was booked third party. IDK which one is worse. I'll never use CheapOair or Spirit ever again.”

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Posted 1 month ago

“I wish I can give them 0 but my experience with CheapOair and their stuff has been a nightmare. I booked a flight with CheapOair and cancelled it right away on 5/8 and I was told refund takes about 7-14 business days. I called them after 21 days of not getting my refund and they said they did refund me but I got nothing, I was asked to call my bank and confirm with them. As I was on the line with CheapOair stuff we called the bank and they confirmed that there was no refund from CheapOair. They then asked me a copy of my bank statement from 5/8 to 5/22 which I did. After couple days they said “ Dear Customer, Greetings from CheapOair's Billing Department. This is in reference to your booking number 90195033. Upon checking the booking we have found that our Waivers Team is following up with airlines for the refund request. Please be advised that Waivers follow up may take 5-6 weeks depending upon airlines response. Once we get an update, we will inform you.” Some of they stuff was really rude and I have been hang up on the phone multiple times. This is insane I need my money”

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Posted 1 month ago

“Customer service is terrible, to non-existent. When I tried to work out an issue the agent actually told me to "call the airlines" and talk to them myself. Wow. Why am I paying for a booking service, again? So I opened an account with the airline and I will, indeed, be scheduling flights for myself from now on. Plus accumulating my own air miles, which the booking service was collecting up to this point, as I've never seen a single benefit.”

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Posted 2 months ago

“Terrible customer service and misleading information about booking a flight and travel protection plan. When needing to cancel the trip for unforeseen reasons I was told to toggle back and forth between CheapOair and the company through which the travel protection was purchased. Neither would allow me to cancel the trip or file a claim without the other party making the first move. It was frustrating and disappointing to be so mislead and lied to. Will not use this service again and will inform all friends and family to steer clear of these crooks.”

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Posted 2 months ago

“I had accidentally booked a flight and wanted to cancel it. Called them within the hour. It was within 24hrs and 7 days. They were charging me 18% of the cost of the ticket as a cancellation fee. Not only that, the customer care representative an Indian origin person called Nader. Was extremely rude and honestly a terrible person. We called the airline and they cancelled it with a full refund! Terrible and opportunistic.”

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Posted 2 months ago

CheapOair is rated 1.1 based on 162 reviews