CheapOair Reviews

Name: CheapOair
Rating: 1.08

1.1 Rating 102 Reviews

2 %

of reviewers recommend CheapOair

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1.1

Based on 102 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	3 - 6 Hours

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CheapOair 1 star review on 19th November 2024

Donna Randolph

CheapOair 1 star review on 18th November 2024

CheapOair 1 star review on 2nd August 2024

Anonymous

CheapOair 1 star review on 13th July 2024

Anonymous

Anonymous // 01/01/2019

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“Three months ago, I purchased two return flights from Louisiana to San Juan, Porto Rico. Within an hour of making a payment for 2 flights, we started receiving calls from the company urging us to pay an additional $78+ for protection against potential changes. We declined, but CheapOair still charged the amount to our credit card without authorization. We had to dispute the charge with our bank to get our money back. Later, CheapOair altered the departure time and return date of our flights. When I contacted them to restore the original schedule, they were unable to adjust the return date. Instead, we were charged a shocking $852 for the changes and they cut our stay by 2 days. As a result, the total cost for our tickets far exceeded what we would have paid with another provider like Skyscanner. This experience has been extremely frustrating, and I feel compelled to shed light on what I see as deceptive practices by CheapOair. Charging unauthorized fees and exorbitant amounts for changes that were not initiated by the customer is unacceptable. I will never use CheapOair again and strongly caution others to think twice before booking with them least they are willing to fall victims to such dishonest practices.”

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Posted 3 hours ago

“Terrible Experience, Don't Trust Them!** I booked a round-trip ticket through CheapoAir for my husband, from Los Angeles to Tehran. Everything was fine until we needed to reroute his return trip to go through Istanbul, Turkey, then to Doha, and finally back to LAX. When I reached out to Qatar Airways, they informed me that because I booked through a third party (CheapoAir), only CheapoAir could make the necessary changes. This is where the nightmare began. After waiting endlessly on hold, I finally connected with a representative. Given their reputation for disconnected calls, I made sure to provide my phone number and asked them to call me back if the call dropped. They assured me it wouldn't be a problem. Yet, after explaining the situation thoroughly, the representative insisted that rerouting wasn't possible and that I would need to request a refund. This was despite the fact that Qatar Airways had informed me that rerouting could be done following their policies. It took forever for the representative to finally agree to call the airline to confirm. After being placed on hold for over an hour, the call dropped—no call back, despite their promise. I had to start all over again with a new representative, re-explaining every detail. It was as if the previous conversation had never happened. Again, I was told rerouting wasn’t possible until I pressed harder, and she eventually agreed to call Qatar Airways. I made the same request for a callback if disconnected, and she assured me she would do so. After yet another hour of back-and-forth, just when I thought progress was being made, the call dropped again—and once more, no one called back. It was exhausting, infuriating, and completely disrespectful of my time. The representatives acted like they were helping but weren’t listening to anything I was saying. In the end, I wasted countless hours on calls, repeated myself endlessly, and still didn’t get the resolution I needed. If you value your time, energy, money, and mental health, do not book through CheapoAir. Their customer service is unhelpful, dismissive, and lacks any sense of responsibility. Trust me, it's not worth the stress. Look elsewhere for your travel bookings!”

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Posted 1 day ago

“CheapOair sold me a ticket to Florida on November 4th for 137. when I got to Manchester airport I was informed my flight has been canceled which was new to me so I had to purchase another ticket within the next 10 minutes and they told me I would have to take it up with CheapOair to get my refund which I contacted them multiple times and my credit card company said they would take up a dispute with them also I just received a refund of $77 be careful when purchasing anything from this company because they are not legally supposed to be selling tickets to us for breeze airlines they will charge you and then only credit you back half of the amount which is fraud because they were not legally supposed to be selling tickets. I'm still in dispute with this company as I was just notified today they're only going to credit my card $77 I find this very fraudulent when they charge my card $137 for a flight that they cancel and I did not receive or use any ticket through them I had to buy a second one in order to catch my flight.. thank you Donna Randolph please take my word and do not purchase anything from this fraudulent company they should be shut down..”

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Posted 3 days ago

“CheapOir used to be very good website.But now they have started deducting money without customers consents. They have deducted my money without my permissions and when I am asking to refund, they are not refunding. It happened when you chat with their live agent.Agent ask you for buying add ons to the flights and doesnt matter you say YES or NO, they add on your flight and charge your card.It all happens because they have saved your card details from your previous bookings. This is illegal and must eb stopped asap.I have already informed my bank and the Airline to take an action on them. Please make sure you dont let them deduct the money without your confirmation.”

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Posted 3 days ago

“I booked round-trip tickets to Korea for next year through Cheapoair, but the experience has been a nightmare. They changed my return flight, forcing a layover in Hawaii that wasn’t part of my original itinerary. While they promised a full refund if I didn’t accept the changes, they’ve failed to return my money despite numerous follow-ups. Customer service is abysmal—phone wait times exceed 6 hours, and emails only result in generic responses claiming they are "talking to the airlines." Online chat is equally frustrating, constantly transferring me to different departments without resolving anything. It feels like a deliberate attempt to delay and wear customers down.”

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Posted 4 days ago

“stay away from cheapOair they are scammers they changed you an cancel with in 24hours”

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Posted 5 days ago

“Bottom line stay away from cheap oair they scam you and steal your money”

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Posted 3 weeks ago

“Cheapoair refuse to give us our refund that the airline has approved”

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Posted 3 weeks ago

“Me bloquearon del sitio web. Solo por entrar a comparar precios y no comprar.”

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Posted 3 weeks ago

“I booked a flight to Spain with $2230… I booked a flight to Spain with $2230 for three people and I get an email in couple hours says flight fare rate changed to $2300 and when I chat with them first say to me $2900 and when I start asking questions come back to me and says $2600 I could not understand, and when I asked more questions the answer was is your choice to cancel the reservation or update it with the new fair! Something didn’t make sense My reqmendtion get the ticket through the airline itself, that what I’m going to do all these companies trying to scam people for extra money”

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Posted 3 weeks ago

“The refund process is atrocious. I'm accruing interest due to the delay. I also had to pay a $25 cancelation fee.”

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Posted 1 month ago

“Esta gente te vende un seguro de cancelación o cambios y al final todo es mentira no aplicas para ninguno de los puntos de cancelación . Te roban tu dinero en tu propia cara , nunca más usaré esta plataforma de compra , y les aconsejo q no lo hagan tampoco . Es muchísimo mejor tramitar la compra del boleto de viaje con la aerolínea directamente . No caigan en su trampa”

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Posted 1 month ago

“Excellent”

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Posted 1 month ago

“Even one star is way more than enough to get this poor management, they have changed my flight more than 5 times and don’t even have proper customer service 🤬”

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Posted 1 month ago

“La peor aerolínea que pueda existir, no cambiaron los vuelos de un viaje que teníamos sin nuestro consentimiento, fue confirmado por la aerolínea que ellos son los responsables de ajustar a su manera los vuelos, cuando se intenta solucionar en una llamada, es trasladado a más de 3 agentes y ninguno trae solución, llevamos llamando hace 3 meses 1 una vez por semana y cuando cumplimos 1 hora en la llamada, nos cuelgan. Nunca solucionan!!!! Nunca más vuelo a comprar en esta agencia y menos recomendar, muy mala calidad de personal y gestión.”

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Posted 1 month ago

“They charged me for an extra day for a rental claiming I choose the time frame. I don't recall this and the company refused to work with me. I couldn't get a person without an accent to talk to me and so the broken english combined with repeating several times was frustrating.”

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Posted 1 month ago

“customer service totally useless. Not easy to contact them as have to wait a phone calls. No email available. keep adding charge without any explanation. I am yet to find out why they charged 15 USD added alomost 2 weeks after the ticket sale has gone through. very unprofessional and slow. I can book flight direct from the airline. I should have done it.”

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Posted 1 month ago

“My flight got canceled via the airline, cheapoair charge me $500 to change my booking, due to the fact it was not even my fault but the airline, please do not book through them”

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Posted 2 months ago

“Do not book with Cheapoair! They schedule flights with such tight connections that you risk missing your next flight. If you try to make changes, they may attempt to send you to collections for those changes. There are countless horror stories online about this company taking advantage of people.”

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Posted 2 months ago

“I encountered unsatisfactory service that I would characterize as bordering on fraudulent. I strongly advise against booking tickets through this company. While they may initially appear inexpensive, their customer service is severely deficient, often lacking clear and direct communication. It seems they prioritize their own travel arrangements over meeting the needs of their customers. There have been instances where I waited for up to ten minutes without any acknowledgment, leaving me uncertain about whether the chat was still active. When they finally responded, they often failed to address my questions and would abruptly close the chat. Additionally, I experienced multiple technical issues with their browser. The support agents I interacted with, including Anja, Damara, and Bibibe, provided an exceptionally poor experience. I booked a ticket due to the death of a family member, and they rescheduled my flight by 24 hours, which severely disrupted my local travel and hotel arrangements. As a result, I was unable to attend the funeral. The stress caused by this situation far exceeds the grief of my loss.”

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Posted 2 months ago

CheapOair is rated 1.1 based on 102 reviews