The whole Customer Support group was a joke. I made a date change request to a ticket, and for 3 days they kept telling me to contact them 2-3 hours later because they had to ask if the change could take place. Finally I requested that I just wanted a response if the tickets could be changed or not. They came up with the option that I had to pay usd$169 per person to change both tickets, when the initial price of the tickets was 167 for both. I went ahead and lost the tickets, and bought 2 more for usd$134 for both. Will never use CheapOair again, and I hope that nobody else does either.