I wish I can give them 0 but my experience with CheapOair and their stuff has been a nightmare. I booked a flight with CheapOair and cancelled it right away on 5/8 and I was told refund takes about 7-14 business days. I called them after 21 days of not getting my refund and they said they did refund me but I got nothing, I was asked to call my bank and confirm with them. As I was on the line with CheapOair stuff we called the bank and they confirmed that there was no refund from CheapOair. They then asked me a copy of my bank statement from 5/8 to 5/22 which I did. After couple days they said “ Dear Customer, Greetings from CheapOair's Billing Department. This is in reference to your booking number 90195033. Upon checking the booking we have found that our Waivers Team is following up with airlines for the refund request. Please be advised that Waivers follow up may take 5-6 weeks depending upon airlines response. Once we get an update, we will inform you.” Some of they stuff was really rude and I have been hang up on the phone multiple times. This is insane I need my money