I booked airline tickets through CheapOAir for my daughter's basic training graduation and paid extra for "flexible tickets". Apparently this was only true for 24 hours as I found out when I called more than a month and half before that because the dates for the graduation changed to change flight dates. In addition I got a hotel via this company knowing that every hotel I have ever stayed at allowed bookings to be canceled or at the very least dates to be changed if it was in advance of the reservations. CheapOair refuses to do anything and is threatening to send me to collections for $180 because I disputed the hotel charge even though I bit the bullet for the airline tickets and kept them. All I wanted was for the company to make some sort.of effort to remedy the situation.