Very unprofessional. Paid for an express service 67$ instead of 51. The express is “guaranteed” on the application form. Didn’t get it within an hour or a day or 3 days. I tried calling them but an answering message says to do online chat. Tried that, but no one can help. They said they would refund the 15$ for the express service but refused to refund the rest. They say 15days is what I must wait. It’s no use to me in 15 days I need the report NOW that’s why I went to them and paid the extra for guaranteed 1 hour. Absolutely pathetic customer service. Any other positive reviews are robot generated. Look how similar they all are. Had to give one star because it wouldn’t allow Zero, they deserve minus 5. They are a scam…. Do yourself a favor and go elsewhere. They are a fraud. Do not use them. You can thank me later