We booked and paid for our flights to Dubai and were happy with the price. I received booking confirmation and then a few days later they called and asked for another £200! The guy continuously put me on hold after asking simple questions such as ‘what’s your name’….hold, ‘what’s your address….hold. He explained that the seats were ‘pending’ and the airline have requested an additional payment. When I said that wasn’t fair as it wasn’t stated anywhere in my confirmation he said well you have to pay to secure your tickets. I said I wanted to cancel so he called back and said ‘ok, my manager said you can pay £100 more’. He was so unprofessional and I lost trust in the whole thing so continued my cancellation. We are still yet to receive a refund and I would advise to steer clear of this company as they’ve been nothing but dreadful